Who we are: our mission
The most valued productivity solutions in the world
Beliefs
We deeply believe in:
- Non-negotiable Product and Workplace Safety
- Uncompromising Quality
- Passionate Customer Care
- Fearless Innovation
- Rapid Continuous Improvement
Values
Our behaviors define our success:
- We demonstrate Integrity
- We tell the Truth
- We respect the Individual
- We promote Teamwork
- We Listen
Vision
To be acknowledged as the:
- Brands of Choice
- Employer of Choice
- Franchisor of Choice
- Business Partner of Choice
- Investment of Choice
Snap-on: value creation
Principles and processes we apply to create value
Founded on our mission and beliefs, these are strategic processes we use daily to create value across Snap‐on, with the strategic partners we embrace and in the acquisitions we make.
Safety
Our commitment to safety is unwavering. Since 2004, we have achieved a 94% reduction in our safety incident rate and we will continue our emphasis on safety as we move forward.
Quality
The serious professionals who use our productivity solutions demand superior quality.
For over 95 years, Snap‐on has been providing just that. Again in 2015, automotive technicians continued to rate Snap‐on as the best brand in major product categories.
Customer connection
Through our legions of mobile stores, direct sales forces and distributors across the globe, we make thousands of daily contacts with professionals in their workplaces. Each of these contacts represents an opportunity to understand in depth our customers’ wants and needs, which we believe provides Snap‐on with an important strategic advantage.
Innovation
We thrive on innovation. Our customer connection processes help us understand the needs, we make thousands of daily contacts with professionals in their workplaces. Each of these contacts represents an opportunity to understand in depth our customers’ wants and needs, which we believe provides Snap‐on with an important strategic advantage.
Rapid continuous improvement
We apply a structured set of tools and processes to eliminate waste and improve our operations.
RCI has been critical to our operating income improvements and will continue to be an important ingredient in our progress going forward.